HCA Healthcare

HCA Healthcare is one of the largest healthcare systems in the United States, dedicated to the care and improvement of human life. With over 180 hospitals and 2,300 care sites, HCA leverages technology and data to enhance patient outcomes and operational efficiency. Working part-time as a Product Design Intern on the Digital Transformation & Innovation team, I helped design AI-powered tools that streamline clinical workflows, including an RCM summarization assistant and a redesigned Nurse Handoff experience.

My Role

Product Designer

Project

Intern

Timeline

Summer 2025

Tools Used

Lovable, GitHub

Overview

About Digital Transformation & Innovation at HCA

The Digital Transformation & Innovation (DT&I) team at HCA Healthcare functions as an in-house startup within one of the nation’s largest healthcare systems, focused on reimagining how technology can enhance clinical and operational workflows. Led by industry experts like Sungae Park and partnered closely with designers, engineers, and product leaders such as David Jahns, the team experiments with AI-powered tools to deliver scalable, human-centered solutions across HCA’s enterprise. I was part of a new initiative to streamline product development—from traditional six-person pods to agile three-person teams of a designer, engineer, and PM—proving that AI-native tools like Lovable could accelerate design-to-build cycles while maintaining the quality, compliance, and empathy required in healthcare innovation.

Note: Due to security and confidentiality, I’m unable to publicly share all details of my work with HCA. Please contact me directly for more information.

Project 1: RCM Insytes Tool

Accelerate Account Resolution with AI-Driven Insights

The RCM Insytes tool is an AI-powered application designed to help HCA Healthcare teams quickly summarize and interpret complex revenue cycle data. It automatically analyzes patient account information, identifies key financial insights, and generates concise summaries that support faster, more informed decision-making.

Project 2: Nurse Handoff

Rebuilding Nurse Handoff in Lovable

The Nurse Handoff tool originally took over a year to design and build using traditional product processes in Figma, involving multiple handoffs and iterations across design, engineering, and product teams. Using Lovable, I was able to recreate the entire application in just two days- with a precise 1:1 match of the UX/UI, including micro-animations and interactions. This project served as a live demonstration of Lovable’s capabilities, highlighting how AI-driven design-to-build workflows can dramatically accelerate development speed while maintaining design fidelity. It also opened the door for integrating Lovable into future HCA workflows for both new and existing products.

Lessons and Learnings

The Future of Product Teams and Taking Risk

My experience with HCA’s DT&I team was one of the most transformative parts of my career so far. Before HCA, I worked almost exclusively in Figma - but on day one, Sungae challenged me to design entirely in Lovable. It was intimidating at first, but it pushed me into a new way of learning, building, and thinking. What started as an experiment quickly became my new default: a faster, more collaborative, more dynamic way of creating high-fidelity, functional products at incredible speed. Sungae took a real risk championing an AI-native workflow inside a large, traditional healthcare system, and in doing so, she showed what the future of product teams can look like - small, high-output pods working with modern tools to deliver meaningful impact for clinicians and patients. Partnering with Lovable also gave me a front-row seat to cross-company collaboration; I joined weekly calls with the Lovable team and Palantir, learned by listening and building, and saw how great partnerships accelerate great products. And none of this would’ve been possible without the mentorship and support of people like David Jahns, who consistently took the time to explain, unblock, and guide me through each project. My time at HCA left me with a deep belief in low-ego, high-responsibility teams - and a clearer vision of the kind of bold, thoughtful, high-talent environments I want to keep growing in.